All Bartington Instruments sensors are provided with a Certificate of Calibration in accordance with our published specifications and the provisions of ISO10012-1.
If you need to return equipment to us for calibration, please first email our service team: firstname.lastname@example.org.
By arrangement with our service team, equipment should be sent to: Bartington Instruments Limited, 10 Thorney Leys Business Park, Witney, Oxfordshire, OX28 4GG, England.
We will email you to confirm receipt of the equipment. We will then proceed with the calibration as requested on receipt of your purchase order. If any additional work is required we will contact you with a quote before proceeding and on receipt of your updated purchase order, continue with the work.
After calibration is completed, new calibration labels will be affixed where appropriate. We will email you to confirm when we have shipped the equipment and original calibration certificates back to you. On request, we can include the equipment's pre-calibration status.
The standard turnaround time for calibration is two weeks from receipt of your instructions to proceed. If products need to be sent to a third-party for calibration, the turnaround time may be longer. Any early notification of calibration requirements will allow for the work to be scheduled and reduce lead-times.